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I have, they are just swamped at the moment. Took them two weeks to answer a question about shipping times. I figured I might get at least an understanding of what's going on from you guys. Thank you all, by the way!

I've had a cheap archeer ebike purchased from Amazon for two years now, and I decided to upgrade so my wife and i could both ride. I purchased a RadCity4 the other day, and when it arrived, I noticed something strange happening with the motor. It seems to surge in pedal assist mode. The power...