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My experience in the past as well but I’m afraid since the fire at their hq things are a bit different!!

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My Creo has died ! Looks like a pick up issue but because of the fire at specialized HQ been told it could be many weeks before I get any warranty authority. Not happy :( Got a replacement for my turbo levo arriving tomorrow so let’s hope it’s ok !! my levo been pretty faultless for 4 years