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Well...I guess it all depends on how Surface came to their published mileage. Lot of variables. Probably like most companies, it’s 35-45 miles under ideal conditions meaning assist level of 1 on flat ground with a tail wind. Sounds like you could get around 20 miles using varying assist levels...

Guru.. He said assist level 2, minimal throttle use. My question is what size Battery are you using? 48v 10 or 48v 14? Also, you have to take the battery level with a grain of salt as I bet after sitting for an hour, its back up to 50% I speculate that whatever feature the green wire was...

Give that battery a full charge..Should work fine...I have had zero issues since the mod besides the meter going down a bit under load. (it comes back up after sitting a bit) I am getting what I consider to be the appropriate distance on the 48 / 14mh pack.

Try what I posted and see...It worked for me...

Yep..Been there buddy...I finally traced the issue to the motor cutoff sensor on the right brake lever. One of the screws on the attached picture will move the little magnetic sensor just enough to make it work. DO NOT move it to much! Hope that helps. Mine has worked fine since I did that...

Update...I can say with 100% confidence that the battery meter issue is fixed with this modification. I agree that manufacturers have issues upon release sometimes and that’s not a deal breaker for me at all. However, we deserve to know what the issue actually is (from the company) so we can...

Well, I completed the “fix” and I can’t really say yet. That’s awesome and the ticking down of the battery meter seems to be fixed. I am wondering about your mileage though. I just slapped in a fully charged battery and went on the attached ride. I left with 9/10 and returned with 3. You must...

Oh snap..Thats right..lol..I will make the mod today as well.. That's exactly why I want to know the purpose of the config signal. What in the world is it doing? Thanks! Anthony

Very Detailed report and that makes sense to me. Thanks! I will perform the modifacation on one of my batteries tonight. BTW, I did speak with Surface 604 however the answers still didn’t offer a 100% clarity on the fix. I get that we can snip the green wire and go on with our day(and that...

Towelie55, Thanks fo the response and snipping the wire would make sense if the the battery went down a tenth everyday, while on the bike. What about off the Bike? Mine goes down like several others here, while off the bike. In other words, the battery is draining in my situation where snipping...

I just charged up the new battery that I received on WED. I charged it all night and took it off the charger this morning. This evening, I hooked it up and it was already down a notch. That’s a bummer as I was hoping they would be shipping “fixed” batteries now that they kno there is a problem...

That’s good information. I’ll be interested to see what the results are. What worries me, is that it must do something right? What are we giving up by cliping that wire? Without the configure signal been sent, is the pack not balancing itself now. Will it not have the same longevity? The way my...

Now that is interesting. Well, we know that green wire does something, but what? F they get back to you, please PM me or post here. I just went for a ride when I got home and started with a 9/10 battery.(Not the brand new one that arrive today.Its charging) I went 7.9 miles and the battery...

No problem.. Yes, they’ve been pretty responsive. My bike was purchased direct and traveled all the way to Atlanta Georgia. As you might expect, it had some shipping damage. They were accommodating and took care of all my issues, So I fully expect them to take care of this as well. The...

Hi guys..First post here. I thought I would share my experiences as well as a picture of my shred. 1. My battery is doing the same exact thing as others posting here. Fully charged and droping a 1/10(or more) every day. 2. I spoke with Gordon at S604 and explained my issue and he validated my...