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Hi, Whilst riding my bike the power assist unexpectedly stopped. No fault codes. I removed the battery and refitted it. I removed the app and reloaded. Also noticed the rear wheel won't go backwards. I used the app to do a bike system check and it doesn't flag up anything. Any ideas?

I read the instructions to confirm I have no red light fault. I have noticed the light button is lit when I switch it on. I switch it off and it comes back on with the next power up. I have always ridden the bike in manual mode. Tomorrow will try auto mode to see if its any different. I have...

How do you see the voltages. I guess off my phone app? Cheers

Sorry.. Forgot to say its a abrupt loss of power. I've not spotted the display cutting out or any other side effects... Just need legs like swarznegger to make up the difference as it does it when I'm less than 15mph. Sadly it does it quite a lot.

Ok.. Great responses which are appreciated. I'm certain something is wrong but also dont have fault codes. I've got time tomorrow to investigate. Maybe I need to tinker with the cadence setting on my app. It's definitely cutting out before 15 mph. I will update the forum soon if I work it out...

Hi I have a 2021 giant fathom 2 ebike with synch drive. Frustratingly as I pedal the power intermittently backs off. Its frequent and annoying as its rather hard to pedal as it happens. I cleaned the rear wheel sensor and magnet and I did a firm ware upgrade. No change. I suspect this has...