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I just want to piggyback off this and say that Super73 really don't have a good name when it comes to customer service. The fact I was able to call Newgen and speak to a human being about all these issues and be calmed down in a genuine and authentic way is enough for me to keep my order with...

You may have noticed I deleted a couple of posts here. I'll tell you why: I just called Newgen and had a talk with someone on the other end. According to them, the frames are being sent out tomorrow (the 24th of September) and they'll be arriving next week. From there, it's assembly, and from...

You got in at the right time. I ordered back in April!

Hey Warriolow, I'm just wondering where you got the 10 days from. I called NewGen just last week and had a long chat with them. They said supply chain issues are rampant and that the frames are the last thing they need but they HAVE been tested and are in the process of getting painted. They...

It's quite surprising that you've ridden it in the rain. I would be worried sick about water getting into the electronics!

Hey gang, I just wanted to give you all a little update: I had a call back in June (I think?) from Newgen saying that the bike wouldn't be ready until August. I got another call this week saying that now the 345 won't be coming until September. Mid-September is what they're saying. The reason...

Hey gang, I just had an email from Newgen about my order. Apparently the front forks they ordered to make the new batch aren't up to standard so my delivery has been moved from June to July. I'm quite impressed by this, given what I've been researching about ebikes. Naming no names, but I've...

Hey riders, Funny story, I only joined this forum because of this thread! I was scouring the internet for a new ebike and I went through the usual list of suspects: Super73, Knaap, RadRhino, VanMoof, etc. I saw someone on the ebike subreddit mention Newgen and here we are. Ordering from them...