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I don't know if I regret my purchase yet. Getting an ebike has been a game changer for commuting to work, but also for getting around the city. I suppose that applies to all ebikes. There definitely is no excuse for taking over a month to get a replacement part. They also never got back to me...

My back tire hit a bump the other day and a bunch of the spokes jarred loose. The rim is uneven now, and the wheel rubs against the frame now. I’ll have to take it into a shop now to get this fixed. The replacement battery at least seems to have fixed my previous issue. I can’t seem to get bike...

Just to mostly close the loop here. I finally received a replacement battery late last week. From the time I reported my problem until receiving the replacement battery took a little over a month. It seems to have resolved my issue, but need to see if my bike stays working. They didn’t send me a...

So I didn’t register my bike after I bought it, but then registered the same day (6/28) they asked me about it. They’ve gone dark since then with multiple follow-ups on my side. Here’s my email to them: Hi, the bike wasn’t registered yet. I just registered it now online. Thanks, Jin From: 3...

It has been an excellent bike when it’s worked. I didn’t test out any other ebikes though. I’m not sure why the support is so spotty. As I mentioned, I had a battery fitment issue at purchase which they resolved in about a week. This issue for some reason is going on a month and counting. The...

I’m pretty sure Juiced designed and spec’d the bike and Luyuan is just the manufacturer. It is very frustrating spending 2k on a bike that’s not working. Not to mention it costs me more out of pocket each day I can’t use it. I think Juiced just lacks the resources in support to handle the volume...

I'm expecting at some point they'll send me a replacement battery, but their last communication back to me was on 6/28. Since then I've sent a few follow up emails with no response. The problem isn't a loose fitment anymore. I had that issue when I first bought the bike. Replacing the socket...

Unfortunately, I’m having a pretty terrible experience with Juiced support. It’s going on a month now with a broken battery. I’ve sent several follow up emails to Juiced with no response. Every month my bike doesn’t work costs me around $200 in commuting costs, which is adding another 10% to the...

Juiced finally responded to me a week later after several emails asking for an update. They said they’d send me a new battery and socket, but have gone silent again. I don’t know if I’ll get a new battery next week or it’ll take longer since their communication back has been pretty sporadic.

In the same boat here. I sent them an email about my bike having battery issues, and it took three days to respond. Their last email to me was last Thursday, and I’ve sent them a few follow up emails with zero response. Going on a week with no reply to my battery issue. It sounds like they’re...

Agreed. Again, the bike was great when it was working, but it’s really frustrating getting radio silence. No excuses other than not being properly staffed to handle support properly.

It seems like they only have one person (Luis) in support. I’m not sure if they have more. That’s pretty crazy if there’s only one person to handle the volume of bikes they seem to be churning out. I’m guessing my battery may be in short supply too given the wait times for new bikes with the...

I'm hoping to get a replacement battery and socket at this point, but it doesn't seem like it will happen anytime soon. It initially took Juiced support 3 days to get back to me, and the last response from support was last Thursday. I've emailed a few times since then asking what next steps are...

That’s basically what I bought as well.

I just ordered a velcro cinch strap off Amazon. When I get my replacement parts I’m just going to strap the battery in place. At least with a velcro strap, I can still easily remove the battery if I need to. Floating the socket isn’t a bad idea either.

I think this issue will mostly occur with the larger batteries. I have the 19.2 ah battery, it sticks out 3/4-1” away from the from frame. The battery will naturally want to fall away from the frame and connection given there’s nothing applying pressure on the battery to secure it towards the...

I’m sure it has to do with the riding conditions as well. Juiced support recommended to be careful over bumps. I only have a 4 mile ride to work, but I usually leave around 6am with very little traffic and ride a 3 mile stretch with timed lights. I’m usually averaging 25mph or more if I catch...

Unfortunately, it seems like this issue will remain unless the design or possibly the materials are changed. Just a correction, I've owned this bike for a little over three months, and not two as I wrote a few times in this post.

Interesting. That’s certainly worth a try. Do you have a larger battery as well?

I think if I just duct taped the battery to the frame once I get new replacement parts, that probably would help long-term, since it'll prevent the lateral movement. It's not exactly ideal to have to duct tape the battery to the frame though.