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Thanks for all your empathy folks. The police haven't been helpful at all. They found the empty container by the side of the road a couple of days later and the department that found it didn't speak to the investigating department. So I had to be the liason between the two. I am really...

Unfortunately, metallic colours appear different in different light. It is also seen different by different people (1 in 12 men are colour blind apparently. Read more here: https://www.colourblindawareness.org/colour-blindness/). The colours also appear different on different screens. More on...

You got the refund. You’re welcome to donate it or do as you please with it! We did our share in making great bikes that helped a customer get out of a bad situation already ;)

Like I said in my previous message, only one with this problem is you. And it appears that the problem is now solved. Great! Sour grapes? Is it blue or purple grapes? Haha.

Check if the yellow line on the hub is aligned perfectly.

But seriously, I've never heard ANYONE say this bike was purple of the 100s we've sold of this exact colour. We gave you a refund to make you happy but I don't necessarily agree that it is any more purple than it is blue, exactly as described on our website. End of the day, we wanted you to be...

That bike is a such a good deal if you know what you're looking at.,

We use M600 on our MC Lite.. When we tested M510 vs M600, there is really no noticeable difference in performance. Also, from experience, I have learnt to wait at least 2-3 generations before bringing a new Bafang motor to production.

Let Tej know! We can make that happen.

Shoot us an email [email protected] We’ll help you out no problem!

Hey folks, check out this seat riser that works for the Escape and Escape pro. https://www.biktrix.com/products/challenger-seat-riser

Sorry, what do you mean by soft start? Several people define that differenly.

The torque remains at 120Nm

It will come programmed, you just need to set the speed limit on the display which takes about 20 seconds to do.

Hi Regnad, great questions. I would recommend posting this question on this Facebook group where there are 1000s of Biktrix bike owners: https://www.facebook.com/groups/1136802453086982/

Haha Tom hasn’t even been to BIKTRIX or met anyone here ;)

When was the wheelset delivered? When was the damage reported with pictures? Can you clarify again, what you paid for the wheelset?

I’m sure there is more to the story. There always is. And yes, all our items are shipped insured and we make claims as needed if the damage is reported correctly.

Thanks for chiming in, Rome. This thread wouldn’t even be here if the OP simply contacted us and asked about the shipping fee. In fact, we would have thrown in a free goodie for pointing out a bug on our website. But for some people, when they run into issues, they would way rather make a huge...

I’ll ask my 65 employees tomorrow and if one of them wants to tell me, and if they don’t mind me accepting or denying that on a forum, I’ll let you know ;) You can go first as you probably don’t mind disclosing where you work in public.