Ciyrus 5000

Hey Ciyrus 5000, How does one get the software? I can get the Diagnosis Tool but not the software. I have the turbo S as well. The bike mechanic where I bought my bike is not very good. I am used to working on my own bikes (which I prefer). I asked for the software and they laughed at me. I thought it was a fair question considering how much money I spend at their store. Any info is appreciated. Thank you.