Recent content by Southern e-biking

I also received my endcap the next day. I found the same as you, when you plug it in, that tends to wake up the battery that is in a sleep mode until you plug it in. Put a full charge on it and I will check it out in the next day or two to see how well it is working.

I did find the same thing with my second battery. Appears like they are, basically put to sleep when they are shipped. This is something that I have seen before in BMS. But it appears like if you plug it into charge that wakes it up and it goes about normal. I did get my end cap and I will try...

Thank you for the reply. As I stated down below, I did receive my second battery today.

I did just receive my second battery today. It did not have the end cap with it, but I do know they were shipping those separately. For those of you that have received yours, did they come in completely dead and needing charged? Or did you have to perform some type of a battery wake up? I have...

I have just received my battery as well. The endcap is not here, but I do know that they are sending that separately. From you others that have received your battery already, was the battery completely dead when it showed up and just needed to charge? Or did you have to wake it up in some...

I am still waiting on my second. I purchased October 5 and registered October 9. I have taken to Calling approximately every week or two. Really hoping it will get here at some point. Did you happen to call customer service a lot?