Sounds like an awful experience. It shouldn't fall on the consumer to tinker with a million different variables to get the bike to perform reasonably well, it should fall on the shop. But I know from my own experience that some bike shops at least are totally incompetent, probably they know...
So after this thread gave me the good suggestion to reset to full overdrive on my enviolo gear, I took out the rear wheel and placed it back, using the guide in this video:
Everything went reasonably well, until I had to re-attach the wires coming from the gear knob/handle. At first I couldn't...
Thanks will def try that out. It looks like the little gear thing that moves around the hub does not go all the way to the end point in full overdrive, so that could also be part of the issue.
Huh....
I had some problems with a squeaky belt but thought it was just due to the belt itself needing lubrication. But what you said made me think again, and comparing the belt in my girlfriend's similar bike, it was clear mine was loose.
Measuring with the Gates belt app, it said 20 hertz...
It's new but while the sales people at the shop are nice, the bike repair people are extremely rude :-(
I have contacted a different shop in my area and they say they can probably adjust it but need to see it in the shop.
Hi. Here are some pictures. I wrote "nuviolo gear" but it's actually called enviolo, previously known as NuVinci. Stepless gear, manual with an internally geared hub. In my bike app it just says "Enviolo 380, 36H".
Sorry I don't know the bike technical terms here.
I just got on the ebike wagon last week, with a nuviolo gear bike, class 3/speed pedelec 45km/h.
My problem is even if I pedal like crazy on a straight road I am nowhere near max speeds. At that point there is zero resistance in the pedalling...