Recent content by mlandau

What PAS levels? What speed?

Anyone know the actual weight including the battery and both racks?

Why did he not like it? I'm very happy with mine, bought four months ago.

I just purchased the Photon. Ravi got on the phone with me and answered all my questions. I'm in Phoenix, AZ and I can't wait for it to arrive. Late fall and winter riding is so great in the Valley of the Sun.

I have an order in to purchase the Photon. How is the saddle? Any other pros or cons?

The seat binder bolts, I stripped one of them, so I can't loosen it to get the seat off. Does anyone have a suggestion for loosening the bolt? Yes, I always tightened the bolts to 15nm.

I am having the same problems as "Rick badgolfer" above. I have a 2018 Rook, 15 months old, with 400 miles on it. Last week, while riding up a slight incline and in pedal assist level 3, and with the battery at 7/10, I got the flashing empty battery. When I got to a flat, quiet street. I shut...

To All of You: Thank you for all the help. I fiddled around based on everyone's recommendations and everything is fine now. I think I needed to tighten the 4mm stem bolts before I tightened the 5mm bolt amongst other things...

I've watched the assembly video and many other videos on YouTube pertaining to the adjustments. I guess I am uncertain that the related parts for the shaft at the top of the fork are correct. Some of those parts were loose in the box (unlike in the video), and some were missing. Gordon at...

That's a good question. It came new and I don't know too much. Where/how would I grease the bearings?

I mean, if you raise the front wheel and move it in one direction, it stays there. If you try to ride the bike, you can feel tightness in making turns.

My Rook's stem does not move freely. I've loosened the 5mm top bolt, but it does not seem to move freely until it loses control of the steering. I think I have the parts in correctly, but when I received it new, the fork and it's stem parts had gotten a little shook up in shipping. I am using to...

I just received my new Rook directly from Surface 604. Do I need to lubricate it once I assemble it?