Recent content by Jim Laslett

It certainly makes standard chains unsuitable for EV bikes. I’ll probably have another look once SRAM and Shimano have caught up with the torque curve!

I don’t agree, I have five other specialized bikes non EV and never broke a chain. I think it is specifically because this bike had Motor assist that the chain broke. But your entitled to your opinion!

Hi chris It was not a easy decision to spend £1400 on a solicitor, but my alternative was to keep a bike that was likely to break more chains and have more damage. If the chain had broken whilst riding fast or on the road It’s quite likely it would cause an accident. I understand some riders...

Hi chris It was not a easy decision to spend £1400 on a solicitor, but my alternative was to keep a bike that was likely to break more chains and have more damage. If the chain had broken whilst riding fast or on the road It’s quite likely it would cause an accident. I understand some riders...

Dear All Just to let you know after a lot of effort and £1400 to a solicitor Rutland cycles have offered me a full refund, as per consumer acts 2015. If you buy something that breaks within 28 days you are entitled to your money back. I was told by Rutland cycles the chain was a perishable item...

Dear All Just to let you know after a lot of effort and £1400 to a solicitor Rutland cycles have offered me a full refund, as per consumer acts 2015. If you buy something that breaks within 28 days you are entitled to your money back. I was told by Rutland cycles the chain was a perishable item...

This is a review I found on amazon of XG-899 E-BLOCK™ CASSETTE Seems I’m not the only one having problems and it’s not just the chain.

Do you think it’s exceptable that the chain should snap at all?

I wasn’t made aware that the chain was so fragile when I purchased the bike. If my car broke it’s drive shaft I would say the drive shaft is not strong enough or there is a fault. The bike is under warranty, specialize cover the chain for a year. I don’t have a front chain guide also I would...

I wasn’t made aware that the chain was so fragile when I purchased the bike. If my car broke it’s drive shaft I would say the drive shaft is not strong enough or there is a fault. It will probably take a month but at least I’ll get my money back and not be lumbered with a bike that has a weak...

Ok so Rutland have offered me a chain out of good will. I have spoken to the solicitor and they say: That the bike is not fit for purpose and because I notified Rutland cycles within 28days I’m untitled to a full refund under consumer rights act 2015. The letter was sent yesterday I’ve had no...

Rutland cycles customer service are not offering any help even though the bike is covered by warranty and trading standards consumer rights. I’ve employed a solicitor :-( I am truly shocked at the service. Looks like the bike will be going back. Shame because I think specialized is better than...

I’ll ask Rutland and SRAM what’s the best upgrade and take it from there, really good suggestions, I wasn’t expecting to have to upgrade a new bike but I’ll give it a go. Looks like the 2018 have already had the chain upgrade as you say

If there’s an option of putting a heavier chain on it, I would consider keeping it. Apart from the chain its awesome and a really Useful bike

I totally agree, I don’t need 11 gears on this bike especially as top gear is above the 20mph limit. I’d be happy with 8 and a thicker chain!