Recent content by chipla

No, I don't recall any damage to the packaging. But these are all good points. I should probably update my ticket that I have opened with them and see what they say. Again - thank you for the help and advice!

I can definitely do the work myself. That is part of my struggle. On one hand, I want them to stand by their product and make it right. On the other hand, it will be quicker and easier to fix it myself. I just don't want to give them an excuse to void the warranty should something else (more...

Agreed. I am just not sure whether I want to disassemble the bike and ship the parts back to AddMotor again and wait a couple of weeks for them to do their "testing" another time. Getting back to the original post, customers should not have to jump through this many hoops to get their...

In case anyone is interested: I spent some time carefully straightening out the "spring" that protects the wire that goes through the axle of the motor, and then wrapped it with electrical tape as far into the axle as I could. I also carefully zip-tied the wires coming out of the controller to...

I have been trying that, but have yet to reproduce the problem. I will keep trying.

I noticed that the wires coming out of the axle were pulled very tight and the spring that protects them from the axle shaft and nut was all bent up due to how the wire was routed and zip-tied to the frame. I undid the zip-ties, and also spun the axle 180 degrees so that the wire slot allowed a...

Yeah, been doing that and have yet to reproduce the problem. My gut tells me that if I were to disassemble the motor and/or controller and do a visual inspection and continuity test, I could isolate the problem. But I have no doubt that would give them an excuse to deny a warranty claim. No...

I have not attempted anything with the battery yet. I admit that I have no idea how to do a balance charge, though I am hesitant to do anything to the battery that might give them an excuse to void my warranty, if that involves opening up the battery. I will also say that the state of charge of...

Thank you for the reply. A bit more information on this. When it happens, the motor does not engage with the throttle nor with pedal assist. From a stop, the bike will "jerk" forward slightly, but not move. I have not heard any whining or other noises when the problem is present. I will try...

I bought an AddMotor M-60 R7 off of Amazon on March 22 of this year (2022). I will state right-off that I LOVE the bike. It is really a great bike! So great that a friend and his wife each bought one after riding mine just once. That is the good... The bad: Within 30 miles of new, the motor...